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How do I return an item? Home and Wall Decor will gladly accept returns when the item is received back in our warehouse within 90 days of receipt. All returned merchandise must be in the original condition, including manufacturer’s packaging with all manuals and registration cards. We cannot accept returns of: Dirty, washed, or used items; Special Order or personalized items; Assembled or otherwise modified items; Damaged or otherwise unsalable items. For any "Free Shipping" items that are returned or exchanged, the customer will be responsible for the amount of shipping incurred by us in the delivery of the product to you. This charge would pertain to any order that is returned or exchanged after shipment. You will be refunded for all but what it cost us to ship it to you, and you will be responsible for any costs incurred for shipping it back to us. Please make sure that you provide a valid shipping address for USPS shipments. Items returned by carriers as invalid / unknown / refused will be refunded less the restocking and shipping costs. Please use the return label on the back of your packing list and include a copy. If you do not have your original invoice, please send the item back to: Home and Wall Decor 302 Franklin Street, Suite 101 Martinsville, VA 24112 Please send the items packaged correctly so that no damage occurs to the item. We strongly suggest you use tracking or delivery confirmation to ensure arrival at our facility. Please include your name, email address and a contact phone number with your package. Please allow 3-5 business days from receipt for the returns to be allowed. Please contact us at 410-800-4876 if you have any questions. |
